1. Agreement and operator
These Terms and Conditions (the “Terms”) govern access to and use of the TisVisitor website, web application, Visit Briefs, Premium Playbooks and related services (together, the “Service”). The Service is operated by TisVisitor (“we,” “us” or “our”). Contact: hello@tisvisitor.com.
By using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service. If you use the Service on behalf of an organization, you confirm that you are authorized to bind it.
2. What TisVisitor provides
TisVisitor is an AI-assisted visit-preparation information service. It helps you search for destinations and prepare for visits using available destination data, the preferences you supply and automated recommendations. Depending on availability, the Service may offer a Free Basic Visit Brief, a paid Premium Adaptive Visit Playbook and a Three-Visit Premium Pass.
TisVisitor does not operate or control destinations and does not itself provide transportation, accommodation, medical care, accessibility services, appointments, permits, tickets or admission.
3. Eligibility and acceptable use
You must be legally capable of accepting these Terms under applicable law. The Service is intended for adults; if minors use it, they must do so with the involvement of a parent or legal guardian. Do not provide children’s sensitive personal information unless necessary and lawful.
You agree to provide accurate information, use the Service lawfully, respect intellectual property and third-party rights, and refrain from scraping, automated abuse, bypassing rate limits, fraud, malware, reverse engineering where prohibited, interference, or attempts to access another person’s purchase or data. We may restrict abusive use proportionately.
4. Destination data, uncertainty and verification
Destination names, addresses, opening hours, entrances, parking, transit, fees, documentation requirements, accessibility details, safety conditions and policies may be incomplete, outdated, inaccurate or unavailable. TisVisitor may distinguish official or provider sources, other public sources, general recommendations and unverified details, but no source classification guarantees accuracy.
Always confirm time-sensitive or consequential details with the destination or the relevant authority. Do not rely on a Visit Brief or Playbook as the sole source for emergency, safety-critical, medical, legal, immigration or financial decisions.
5. AI-generated information
The Service uses automated systems, including third-party AI models, to organize information and tailor guidance. AI outputs can contain errors, omissions or inappropriate inferences. Personalized guidance is informational, not professional advice or a guarantee of any outcome. You remain responsible for reviewing recommendations and deciding whether and how to act on them. This includes answers from Ask TisVisitor, our destination assistant: verify important details such as hours, entry requirements, parking and accessibility directly with the destination.
Do not enter diagnoses, medical records, government identifiers, payment-card details or other sensitive information into free-text fields unless explicitly requested for a legitimate, disclosed purpose.
6. Visit preferences and companions
You may voluntarily supply your visit purpose, companions, transport preferences, accessibility preferences and visit timing. You confirm you have authority to provide any information about another person. Accessibility preferences help tailor preparation guidance; they do not establish that any destination feature or accommodation is available. Skipped questions do not imply the absence of a need.
7. Free Basic Visit Brief
The Free Basic Visit Brief is available without a purchase or a public account, subject to reasonable technical, fair-use, anti-abuse and availability limits. We may change the content or limits of free functionality with appropriate notice where required. Free content may be less detailed than Premium content. Free use does not guarantee uninterrupted access or specific destination coverage.
8. Premium Playbook and single-visit purchase
Where offered, a Premium Adaptive Visit Playbook costs CA$2.99 per new visit, before any applicable tax unless checkout states otherwise. A completed eligible payment grants access to the purchased Playbook for that specific visit, subject to these Terms. Premium is a one-time purchase, not a subscription.
Reopening the same purchased Playbook does not create a new purchase. A materially new visit or destination may require a separate purchase or a pass credit. Corrections to the same visit are supported only to the extent described in the product interface; we will not charge again merely to retrieve an existing purchase.
9. Three-Visit Premium Pass
Where offered, the Three-Visit Premium Pass costs CA$5.99 as a one-time purchase and provides three credits, each redeemable for one new Premium Playbook. Credits are associated with the purchaser’s verified email and entitlement record, not automatically with every user of that email address.
Unused credits do not have an arbitrary automatic expiration under the current offering, subject to any non-waivable law and clearly disclosed changes. Reopening an already purchased Playbook does not consume a credit. Failed generation, failed payment or duplicate processing should not consume credits; contact hello@tisvisitor.com if a credit is incorrectly deducted. Pass credits have no cash value and may not be resold or transferred unless we expressly permit it.
10. Payment, taxes and currencies
Payments are processed by Stripe. Checkout shows the charged amount, the billing currency and any applicable taxes before you authorize payment. Canadian dollars (CAD) are the reference currency; other currencies are available only where explicitly configured. We do not guarantee any exchange rate.
You authorize the payment provider to process your transaction under its applicable terms. We do not collect or store full payment-card numbers on our own application servers. If a payment fails, Premium access or credit issuance may be withheld until payment succeeds.
11. Refunds, errors and consumer rights
For duplicate charges, failure to deliver a purchased Playbook, incorrect credit deductions or material service defects, contact hello@tisvisitor.com with your purchase reference and a description of the issue. We will investigate and provide a correction, replacement access or a refund where appropriate or required by law.
Additional information about refund eligibility, payment errors and refund requests is available in our Refund and Cancellation Policy. Digital content and consumer cancellation rights vary by jurisdiction; nothing in these Terms excludes mandatory statutory refund, cancellation or consumer rights.
12. Secure access to your Playbook
The Service does not require a public account. Each Playbook is reached through a private link. Keep that link safe and do not forward it to people you do not want to see your visit details. You are responsible for maintaining access to your email and safeguarding access links.
Recovering purchased Playbooks and pass balances through a time-limited email verification link is not available yet. Until it is, contact hello@tisvisitor.com if you lose a link and we will help after verifying the request. We may require additional verification where there is a reasonable security concern. Email delivery can be delayed by filters, outages or incorrect addresses.
13. Communications and marketing
We may send necessary transactional communications, such as Playbook delivery, receipts and access links. Optional newsletters and product updates require your separate, confirmed consent. You may unsubscribe from marketing at any time without losing purchased access or necessary transactional messages. Delivery depends on technical and email-provider conditions.
14. Intellectual property and permitted use
The Service interface, branding, original text, design, software and other materials are owned by TisVisitor or its licensors, except third-party content and materials you supply. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use Briefs and purchased Playbooks for personal visit preparation or internal, non-commercial planning.
You may share practical information with your companions but may not commercially redistribute, resell, scrape or falsely present TisVisitor materials as official destination instructions. Third-party trademarks and destination content remain the property of their respective owners.
15. User content and feedback
You retain ownership of the information you submit. You grant us a limited licence to process it solely as reasonably necessary to operate, secure and improve the Service, as described in the Privacy Policy. Do not submit unlawful content or material you lack the rights to provide. Feedback may be used to improve the Service, but we will not publicly identify you without your permission.
16. Third-party services and external links
The Service relies on mapping, location, hosting, AI, payment, email and other providers. External websites and destinations operate under their own terms and privacy practices. Links and source references are provided for convenience and do not imply endorsement or guarantee. Third-party availability can affect Service features.
17. Availability, changes and discontinuation
We aim to operate the Service reliably but cannot guarantee uninterrupted or error-free access. We may maintain, suspend, modify or discontinue features for security, technical, legal or operational reasons. Where a change materially affects paid entitlements, we will take reasonable steps to notify affected purchasers and honour applicable contractual and statutory obligations. We will not arbitrarily delete valid unused credits merely because a feature is redesigned.
18. Disclaimers and limitation of liability
To the extent permitted by applicable law, the Service is provided on an “as available” basis, without warranties that destination information is complete, accurate, current or suitable for every circumstance. We are not responsible for decisions made solely on unverified information or for the independent acts of destinations and third parties.
To the maximum extent permitted by applicable law, we exclude indirect or consequential losses, and TisVisitor’s aggregate liability arising from or relating to the Service will not exceed the amount you paid to TisVisitor for the relevant services during the 12 months immediately preceding the event giving rise to the claim. These limitations do not apply where prohibited by law or to liability that cannot lawfully be excluded, including applicable consumer-protection rights, and their enforceability may vary by jurisdiction.
19. Suspension and termination
You may stop using the Service at any time. We may suspend access where reasonably necessary to address fraud, unlawful use, security threats or material breaches, subject to applicable law. Termination does not automatically eliminate accrued rights, valid purchase entitlements, required refunds or obligations that by their nature survive termination. Personal information is handled under the Privacy Policy.
20. Governing law and disputes
These Terms are governed by the applicable laws of Canada and the laws of the Canadian province or territory that has jurisdiction over the dispute, subject to any mandatory consumer protection laws that apply. Before formal proceedings, you may contact hello@tisvisitor.com to seek a resolution. Nothing in these Terms limits your right to bring complaints to privacy regulators, consumer authorities or courts where that right cannot lawfully be waived.
21. Changes to these Terms
We may update these Terms to reflect product, legal or operational changes. The current version and its effective date are posted on this page. For material changes affecting users or purchased entitlements, we will provide appropriate notice and obtain consent where legally required. Changes do not retroactively remove statutory rights.
22. Contact and effective date
Operator: TisVisitor. Support: hello@tisvisitor.com. Effective date: October 10, 2026. Last updated: October 10, 2026. Related pages: the Privacy Policy, the Refund Policy and the Contact page.