Visitor Guides

Helpful advice, practical checklists, and preparation tips for visiting unfamiliar places. From hospitals and universities to airports and museums, discover what to consider before you go.

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Hospitals and healthcare

How to Prepare for Your First Hospital VisitA calm, practical guide to your first hospital visit: what to check before you leave, how to find the right entrance, and how to plan for parking, timing and support.Read the guide
What to Bring to a Hospital AppointmentA practical checklist of what to bring to a hospital appointment, from identification and health cards to medication lists, questions and comfort items.Read the guide

Universities and campuses

Airports and travel

How to Prepare for an Airport VisitWhether you are flying, picking someone up or dropping them off, here is how to plan airport parking, terminals, security, timing and accessibility support.Read the guide

Museums and culture

Visiting a Museum for the First TimeMake your first museum visit relaxed and rewarding: how to plan tickets, timing, bags, accessibility and a route through the exhibits, alone or with family.Read the guide

Government offices

Preparing for a Government Office AppointmentHow to prepare for an appointment at a government office: confirming the service, gathering documents, booking, timing, and accessibility and language support.Read the guide

Accessible visits

Planning an Accessible Visit to an Unfamiliar PlaceHow to plan an accessible visit to a place you have never been: what to ask, how to check entrances, parking, washrooms and transit, and how to prepare a backup plan.Read the guide

Prepare for your specific visit

Search the exact place you are going and get a Visit Brief based on your reason for visiting, transport and accessibility needs.

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